Integrity testing is the testing of retail staff, (cash handlers, sales associates, shippers etc) to identify theft and refund manipulations. These types of tests are conducted discreetly and provide the owner/manager with an accurate, unbiased report of what is occurring in the store when they are not always able to observe. Our cashier testing programs deliver detailed reports on exactly how the transaction was handled, (video recorded when necessary) and at the client’s discretion, can be followed up with a cashier meeting, presented by a senior investigator, at a time of day that does not conflict with store operations.
A licensed private investigator is trained in investigative techniques and must understand the procedural steps required to be followed in order for video surveillance to be admissible.
Employers can conduct surveillance using tools such as a swipe-card system, which data can be used for time-management and disciplinary purposes, or cameras.
I have seen first-hand how fraud can be harmful to a company’s reputation and brand. Engaging in a fraud investigation is difficult and can erode the trust and morale of employees and raise questions and concerns to your outside relationships, customers, suppliers and even prospective employees. That is why before engaging in any investigation, I will ensure that I explain to the client the investigation process, the potential scope and risks, and care is taken in planning the execution and timing of any investigation.